Privacy Notice
Introduction
We use this privacy notice to disclose the privacy practices of The Good Life in accordance with privacy best practices. We aim to help you understand what personal data we collect, how we use it, and what control you have over it. This notice applies solely to data collected by TGLIV. This notice will define the following:
- What personal data is collected.
- How personal data is collected, used, shared, stored, and otherwise processed.
- The security procedures implemented to protect your data.
- Your choices and rights regarding the use of your data.
- How you can contact us for issues such as to correct inaccuracies of your data or to request the removal of your personal data.
Who We Are
It is our mission to provide quality IV therapy and to do so we collect and use personal data that you provide.
For the purposes of this notice, we act as the “data controller.” We take on this role as we determine how your personal data is used and processed.
We would like to assist you with questions, requests, and complaints in regard to this privacy notice and the collection and processing of your personal data. For details on how to contact us, see the Contact Information section at the end of this notice.
Data We Collect
We have access to any data that you voluntarily provide via email, web forms, website activity, chat functions, user registration, newsletter sign-up, surveys, and verbal conversations.
Through these means, we collect the following types of data:
- Name, address, phone number, email address.
- Healthcare history, date of birth.
- Details on services received from us.
- Credit card or other payment information.
- Information about any complaints, enquiries, and communication you make with us.
Your personal data may be used for the following purposes:
- Fulfillment of obligations outlined in agreements with you.
- Respond to your requests and comments.
- Identity you when you use our websites.
- Conducting polls, surveys, and contests.
- Legal obligations.
- Internal audits.
- Notification of changes to our services.
- Process your transactions.
Legal Basis of Processing
We process personal data for purposes of our own business interests, granted that those interests do not override any of our consumers own interests, rights, and freedoms. This interest includes processing for marketing, research, and business development purposes.
We also process personal data for other purposes with consent, but you have the right to withdraw consent to processing for specific purposes, as outlined below.
Specific Data Use
To fully access our websites, you, as a user, can voluntarily register for an account by completing a registration form. Certain data is collected during this process that is used to contact you, suggest appropriate products and services, and improve your user experience.
To purchase our services you must provide contact information (such as name and address) and financial information (such as credit card number and expiration date). If there are issues with the services, we may use this information to contact you.
Personal data may be used without knowledge or consent in situations when legally required or permitted, or when personal data has been anonymized or pseudonymized, so it is no longer associated with the consumer. This means we have removed personally identifying information so the data we’re left with cannot be tied back to you as an individual.
How We Share Your Data
Personal data may be shared with regulators in compliance with legal regulations.
Personal data may also be shared with third parties when it is necessary to provide services to our consumers, and/or for other business interests. Third parties include service providers, professional advisors, and affiliates. These parties do not retain, share, or use personal data beyond the defined purpose of fulfilling the service.
How Long We Store Your Data
We will only retain personal data for the duration necessary to fulfill the purposes for which it was collected. Personal data may also be retained for longer periods to ensure proper healthcare history or if it is anonymized for statistical purposes.
How We Protect Your Data
Securing your data is a priority for us, while both online and offline. We have implemented appropriate safeguards to prevent personal data from being lost, misused, accessed, altered, or disclosed by unauthorized parties.
We collect credit card information when you purchase a service. All data is encrypted and secured throughout its transmission.
Employees and third parties are provided only with personal data on a need-to-know basis and only the minimum amount they require to complete their specific job. All employees are also subject to confidentiality agreements and undergo annual training on the proper handling of sensitive client data.
Procedures have been developed and tested to handle a potential data breach. These procedures are designed to ensure affected individuals and regulators are notified of the breach and damages can be minimized.
Use of Cookies
Cookies are used on our website for various purposes. These “cookies” are data elements stored on your hard drive that allow us to improve your usage of our websites. Usage of cookies may be linked to your personal data on the website.
Your Rights Regarding Your Personal Data
We aim to maintain data that is accurate and up-to-date. Under the circumstance that your personal data changes or is determined to be inaccurate please contact us via the email, mail, or phone information provided below in the “Contact Information” section.
External Links
On our website, you may encounter links to other websites. Be aware that we are not responsible for the content or privacy practices of these other sites. We encourage all users to read the privacy notices of any other sites that collect your personal data.