Client Rights and Responsibilities

The Good Life and IV Therapy LLC (“The Good Life”) is committed to upholding your individual choices and rights and to complying with applicable laws and regulations. As a client of The Good Life, you have the following Client Rights and Responsibilities:

Respect and Dignity

To be treated with dignity, respect and consideration.
To receive privacy in care of your personal needs.
Not to be subjected to abuse, neglect, exploitation, coercion, manipulation, sexual abuse, sexual assault, restraint or seclusion, retaliation for submitting a complaint to the Arizona Department of Health Services or other entity, or misappropriation of personal and private property by our personnel members, employees, volunteer and students.
To make informed choices about your care and treatment, including decisions to consent to care, to refuse treatment or refuse or withdraw consent before treatment is initiated, or when safe, to have treatment discontinued.
To express concerns, be heard, and receive an appropriate response.
To participate or refuse to participate in research or experimental treatment.
To receive assistance from a family member, your representative, or other individual in understanding, protecting or exercising your client rights.
To consent before your picture is taken, except that you may be photographed upon intake for identifi cation and administrative purposes.

Accessible Care

To receive appropriate medical care without discrimination and that supports and respects your individuality, choices, strengths, and abilities.
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To receive referrals to other health care professionals if Provider is not authorized or unable to provide the health care services you need.
To receive considerate and respectful treatment regardless of race, color, creed, ethnic or national origin, cultural background, religion or belief, age, sex, gender identity, gender expression, sexual orientation, economic status, education, disability, marital status or diagnosis. This includes the right to receive communication assistance if you do not speak or read English, or are hearing or visually impaired.
To receive access to your health information as required by law.

Confidentiality

To protect your personal privacy concerning your medical and overall health care. This means that.
To have communications, health information, and records pertaining to your care treated as confi dential. To provide written consent to the release of information in your medical and fi nancial records, except as otherwise allowed by law.
To not have staff present without your permission unless they are involved directly in your care.

Rate and Charges

This procedure is not covered by insurance, including Medicaid, and I am responsible for total payment to The Good Life. Rates and all prices are refl ected on the website.

Securing your data is a priority for us, while both online and offline. We have implemented appropriate safeguards to prevent personal data from being lost, misused, accessed, altered, or disclosed by unauthorized parties.

We collect credit card information when you purchase a service. All data is encrypted and secured throughout its transmission.

Employees and third parties are provided only with personal data on a need-to-know basis and only the minimum amount they require to complete their specific job. All employees are also subject to confidentiality agreements and undergo annual training on the proper handling of sensitive client data.

Procedures have been developed and tested to handle a potential data breach. These procedures are designed to ensure affected individuals and regulators are notified of the breach and damages can be minimized.

Complaints and Grievances

To be informed of the process for submitting complaints to us.
To file a complaint or grievance with The Good Life, contact the Administrator or send your complaint via mail to 7025 N Scottsdale Rd Suite 250 Scottsdale AZ 85253
To file a complaint or grievance with our Compliance Line, call 480-631-4934
To file a complaint with the Arizona Department of Health Services, Bureau of Medical Facilities Licensing, write 150 N. 18th Avenue, Suite 450, Phoenix, AZ 85007 or call (602) 364-3030.

Client Responsibilities

As a partner in your healthcare, we ask you to:

Provide complete and accurate information about your current and past state of health, including allergies or sensitivities, past illnesses, hospitalizations, and the medications you are taking, including over-the-counter medications and dietary supplements.
Report changes in your condition or symptoms, including pain, to a member of the healthcare team.
Talk to us about your pain and options for minimizing it.
Ask questions when you do not understand what we are saying or asking you to do.
Follow the treatment plan that you developed with your healthcare providers and participate in your care.
Accept responsibility for your health outcome, if you choose not to follow your treatment plan.
Follow our rules and regulations, which have been put in place for your safety and the safety of others.
Assist us in providing a safe environment by sharing your observations if you perceive unsafe conditions or practices.
Show respect and consideration for our healthcare professionals and other clients by being considerate of others, controlling noise and disturbances, not smoking, and respecting others’ privacy and property.
Assure your fi nancial obligation for health care is fulfi lled as promptly as possible.